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	1.	JURAN'S quality handbook by . Edition: 5 edMaterial type: Book; Literary form: Not fiction ; Audience: General; Publisher: New York : McGraw-Hill, 1999Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1). Add to cart (remove)
	2.	Total quality management in human service organizations by MARTIN, Lawrence L. Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: Newbury Park : SAGE, c1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M3818t] (1). Place hold Add to cart (remove)
	3.	Improving government performance : an owner's manual by Dilulio Jr., John J \| Garvey, Gerald \| Kettl, Donald F. Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: Washington : The Brookings Institution, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.39 D5799i] (1). Place hold Add to cart (remove)